3rd Line Senior Engineer - Backup and Storage

3rd Line Senior Engineer - Backup and Storage

My client is looking for an experienced 3rd line engineer specialising in back up and storage applications. The main focus of this role is to provide 3rd line support to resolve complex faults and support complex change issues on a 24x7 basis (no shifts for this role).

accountability's:

-Supporting all areas of 3rd line operations and service delivery, covering service restoration for complex faults (technology and solution based).
-Provide on call support (every 3rd week of the month)
-Support the ongoing development of front-line customer service teams
-Real-time complex technical support interface with supplier
-Ensure the escalation is in line with both customer and product guidelines
-Fault diagnosis, incident management and analysis duties
-Sole accountability for resolution of major incidents

Skills

-Full SC security clearance or eligible for clearance
-Netbackup storage manager experience (essential)
-SAN switch technology
-Fibre channel technology (desirable not essential)
-Data storage technologies
-UNIX experience (preferred)
-Server UNIX Symantec Netbackup
-Remedy
-Ability to communicate effectively
-In depth knowledge of IT based services
-In depth knowledge of TCP/IP services
-Experience managing the full life cycle of incidents
-Experience working in IT managed services environment

If you feel you have the relevant experience for this role please apply immediately or for more information please contact Natalie on 02076541026

Job Type : Permanent

Location : Swindon

Salary : 37k - 45k pa + benefits

Date Advertised : 26 Nov 2012


Sorry, this position is no longer available.

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